Privacy Policy

What We Collect

When you submit your information through our roster form or onboarding forms, we may collect the following:

• Your name, email, and phone number
• Role(s) you're interested in
• Years of experience
• Portfolio URL(s)
• Union status
• Your desired day rate (in CAD)
• City and country of residence
• Any personal description or biography you choose to share
• Newsletter preferences (if opted in)

We do not collect sensitive identifiers such as SIN or government ID numbers through this form.

Our Privacy Officer

We have designated a Privacy Officer who is responsible for ensuring our compliance with this privacy policy and applicable privacy laws. For any inquiries or concerns, please contact privacy@ywd.agency.

How We Use Your Information

Your information is used only for the following purposes:

• To maintain a roster of freelancers and crew for future projects
• To contact you if your skills align with an upcoming production
• To evaluate your experience and potential fit for creative roles
• To send you our occasional newsletter, if you've opted in

This includes processing your information to determine fit for future creative roles, improve our internal processes, and analyze website usage via third-party tools. These tools (Google Analytics, Facebook Pixel, Zoho CRM) help us understand engagement, but do not collect personally identifiable information.

We will never sell, rent, or share your data with any third parties.

How We Store and Protect Your Data

All data is securely stored in Zoho People, a trusted cloud platform hosted on Canadian servers. Access is restricted to authorized members of YesWellDone Creative Agency LTD. only.

How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you wish to have your information removed from our system, email us at privacy@ywd.agency.

Accuracy and Updates

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You may update your information by contacting us at privacy@ywd.agency.

Your Rights Under Canadian Law (PIPEDA)

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request permanent deletion from our system
• Withdraw consent for us to contact or store your data

To exercise any of these rights, contact privacy@ywd.agency.

Consent

By submitting your information through our forms, you consent to the collection, storage, and use of your personal data as described in this policy. You may withdraw your consent at any time.

Newsletter Opt-In

If you subscribe to our newsletter, you may receive occasional updates from us. You can unsubscribe at any time by clicking the link at the bottom of any email.

Policy Updates

We may occasionally update this privacy policy to reflect new practices, legal requirements, or changes in our service. The latest version will always be published on this page.

Cookies & Analytics

We use cookies and similar technologies to understand how visitors interact with our website and improve our services.

This includes tools such as:

• Google Analytics to track usage data and visitor behavior
• Facebook Pixel to measure advertising performance and reach
• Zoho PageSense and CRM integrations for form tracking and marketing insights

These tools may collect non-personally identifiable data such as:

• IP address
• Browser type and version
• Pages visited
• Time spent on site
• Device type

You can choose to disable cookies through your browser settings. Most browsers allow you to refuse or delete cookies entirely.

By continuing to use our website, you consent to the use of cookies for analytics and marketing purposes as described above.

Challenging Compliance

If you have concerns about our privacy practices or feel we have not upheld your rights under PIPEDA, you may file a complaint by contacting our Privacy Officer at privacy@ywd.agency. We take all concerns seriously and will respond promptly.

Contact Us

Have questions about your data or this policy? Reach out any time:

YesWellDone Creative Agency LTD.
Email: privacy@ywd.agency